Bendigo and Adelaide Bank has announced a suite of measures, aiming to provide relief to customers affected by the COVID-19 pandemic.
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Home loan and business loan customers can apply for relief on loans for up to three months, while those who want to restructure or consolidate loans can have their fee waivered.
Those with credit cards can apply for an emergency limit increase.
Existing customers who take out new personal loans will receive discounted interest rates, and the interest rate reduction for early withdrawals on term deposits prior to maturity will be waivered.
The deferral of payments and extensions for equipment finance will be granted on a case-by-case basis.
"This is a unique situation for the global and local economy," the bank's managing director Marnie Baker said.
"Whilst the full reaching human and economic impacts of COVID-19 are still largely unknown and evolving, we are working with the industry and government to manage the impact on our customers, staff, communities and partners."
Bendigo Bank customers should speak with their local branch manager or contact the bank's mortgage help centre on 1300 652 146, while Adelaide Bank customers should call 1300 650 259.
Business banking customers should contact their business banker.
Rural Bank (owned by Bendigo and Adelaide Bank) is providing assistance in addition to existing support for drought and bushfires.
Rural Bank customers should speak with their relationship manager, call 1300 660 115, or visit the website.
Other banks have also introduced measures in the wake of the coronavirus crisis.
From Tuesday, Westpac will cut variable interest rates by 0.25 per cent per annum for home loan customers, as well as rates on small business cash-based loans and overdrafts, among other measures.
Commonwealth Bank's measures include the reduction of home loan and business loan rates by 25 basis points, and waiving merchant terminal fees for small and medium business customers.
ANZ has offered business customers experiencing hardship suspended interest repayments, early access to term deposits without fees, and access to additional credit, subject to approval.
In the wake of both the bushfire crisis and the pandemic, NAB earlier this month announced it would reduce interest rates by 25 basis points on variable home loans, variable small business options loan and business overdraft facilities.
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