Homeless and affordable housing organisation Haven; Home, Safe has moved to a new model of service.
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Starting Monday, Haven will cease face-to-face contact and will use a virtual concierge to protect staff and clients amid the coronavirus pandemic.
Incoming clients to the reception will speak to a staff member via a monitor screen.
They will then be directed to a consulting room where the meeting will take place by telephone.
Haven's chief executive Ken Marchingo says the changes are in line with statewide restrictions.
"This new model will lower the risk to staff and clients alike," Mr Marchingo said.
"Importantly, there is still has an 'open door' for people who have nowhere to go, those most at risk in our community."
Emergency funding from the government due to coronavirus has allowed more people to access housing through the Private Rental Assistance Plan, according to Mr Marchingo.
"There is high demand for this service and the extra money goes a long way in securing tenancies," he said.
"We are also placing more people in the private rental market for the same reason.
Local motels have also been used as a short term solution for some clients, given the downturn in tourism due to event cancellations.
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