Exceptional customer service
Congratulations to the staff at the Drive Through Coffee adjacent to Lake Weeroona for exceptional customer service.
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Standing making coffee continually all shift can’t be all that much fun, but those girls are always so very friendly, cheerful, obliging, prompt and professional.
A highlight to me was when, one morning recently at 9.30am, they unhesitatingly sold me the last Bendigo Advertiser, while subsequently admitting that they had been hopeful of reading it themselves in their breaks.
I’m sure there are many who would be forgiven for holding back that paper to sell it later in the morning. Their employers can be confident that they have staff with complete honesty and integrity.
Wouldn’t it be nice if their loyalty could be rewarded with one paper for the staff each day?
Geraldine Stills, Bendigo
Reputation takes undeserved battering
I was saddened to read Bendigo Bank chairman Robert Johanson’s accurate remarks as to Bendigo’s reputation as a tolerant, relaxed community being despoiled by noisy anti-mosque protests.
This notoriety was made clear to me a few days ago when I attended a family wedding in North Queensland. Each time I was introduced to other guests, as having travelled from Bendigo, there was always a recognition of media reports of the various recent protests here, which were attributed to local residents.
I spoke quite strongly about the influx of noisy, rude and almost threatening groups from well outside Bendigo, and including various parts of Queensland. Most people recognised this behaviour and I like to think my brief encounters went some way to clearing our reputation.
But other than supporting the “Believe in Bendigo” campaign, I hope other residents find ways, when challenged, of making it clear that the anti-mosque campaign is not coming from any large number of Bendigonians, and that tolerance features highly in our city’s attributes
Merle Hall, Strathdale
Please, ask for help
Perinatal describes the period from conception through to about a year after the baby is born.
Depression and anxiety are very common at this time, but it’s not just women who can be affected. The mental health of new dads can also be at risk. One in seven new mums and up to one in 10 new dads is likely to experience postnatal depression – and during pregnancy, up to one in 10 women and one in 20 expectant dads will struggle with antenatal depression.
Untreated depression can not only affect a new mum’s relationship with her baby and its development, her relationship with her partner and other children, but it can increase the risk of suicidal thoughts.
Fewer than 50 per cent of mothers seek help due to fear of stigma, perceptions that they will be seen as a failure, because they don’t really understand depression and anxiety or have concerns about passing medication to the baby through breast milk.
Many pregnant women are very strict about not drinking alcohol or eating certain foods during pregnancy for fear of harming their baby’s development. I would encourage them to give just as much thought to how they can protect the mental health of their child.
If you think you or someone you know is struggling with depression or anxiety, you can seek help – please go to beyondblue’s website for new and expectant parents www.justspeakup.com.au
It’s also important to talk through any concerns you may have with your doctor, maternal health nurse or call the PANDA National Helpline 1300 726 306 (10am till 5pm Monday to Friday).