Establishing a clear communication channel with Centrelink was the primary issue raised in the first meeting of a network for income support recipients.
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Organiser Peter Cox said it was decided to try organise a Centrelink representative to attend the next meeting and discuss issues directly with those the agency is there to support.
Mr Cox said attendees at the meeting felt there was a need to develop a process by which users could give feedback to Centrelink and know it was being heard.
A related issue was the agency’s use of the internet in customer service matters.
Mr Cox said clients were often directed to use internet-based services, but many did not have such access and would prefer face-to-face interaction.
Other issues raised during the meeting included the difficulties of managing the cost of living, particularly rising energy costs.
One attendee flagged up the difficulties in finding employment for women aged over 60.
Employment problems overall were also identified, with one person saying they knew of people who had to travel to Melbourne to work, but were forced to sleep in their car because accommodation was too expensive.
Mr Cox said depending on the availability of a Centrelink representative, it was hoped the next meeting would be held in about two weeks.
Anyone who would like to participate can contact 0447 473 674 for further information.
Natalie Croxon
Reporter at the Illawarra Mercury, mostly covering social affairs. Previously of the Bendigo Advertiser, Northern Daily Leader and Quirindi Advocate. Our Watch award winner.
Reporter at the Illawarra Mercury, mostly covering social affairs. Previously of the Bendigo Advertiser, Northern Daily Leader and Quirindi Advocate. Our Watch award winner.
