A Bendigo motel has been recognised as one of the top 10 hotels in Australia based on Trip Advisor reviews from guests.
The Julie-Anna Inn ranked at eight in the 2021 Travellers' Choice Best of the Best award winner for hotels in Australia. The position was based on a full year of reviews and ratings from guests and travellers.
Julie-Anna general manager Kristyn Slattery said the recognition was a lovely surprise after a year where the accommodation sector struggled during the coronavirus pandemic.
"Despite the challenges and significant disruption to the hospitality industry since March 2020, we have continued to find new ways to engage with and impress our guests to deliver the best hospitality and service," she said.
"As proud advocates for local Bendigo tourism, it came at a time when our morale needed a boost, and this has certainly given us that.
"It's wonderful recognition for our team who pride themselves on ensuring each guests stay is memorable for all the right reasons."
Trip Advisor chief commercial officer Kanika Soni said this year's awards highlighted places that had helped customers navigate change expectations and new ways of working.
"What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilising technology to prioritise guest safety," Ms Soni said.
"Based on a full year of reviews from customers who visited, this award speaks to the exemplary service and experience you provided guests in the midst of a pandemic."
For the full list of Trip Advisor's top 25 Australian hotels click here.
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