La Trobe is one of only two Victorian universities to have improved its student support during COVID-19.
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The university also saw the greatest improvement among all Victorian universities, up 1.2 per cent from the previous year.
La Trobe deputy vice-chancellor (students), professor Jessica Vanderlelie said the results were an endorsement of the university's strong focus on inclusive and flexible support for all students.
"Despite the difficulties encountered by all universities in the face of COVID-19, I'm pleased to see La Trobe's student support satisfaction levels increase more than any other university in Victoria," she said.
"This is a testament to incredible work of our staff to innovate our service."
The latest student experience survey results from the Federal Government's quality indicators for learning and teaching, showed the university improved student satisfaction with support services.
Professor Vanderlelie said many measures were introduced last year during remote learning.
"(These) include moving all our support services online in less than 24 hours, introducing targeted wellbeing support and proactively reaching out to all our students, clearly made a tangible difference to the majority of students who were learning online, living with the pressures of lockdown and often facing financial hardship," she said.
Initiatives introduced to support students in 2020 also included refunding the student services and amenities fees, allocating more than $4 million in bursary payments for those facing financial hardship during the pandemic and providing accommodation rent relief for on-campus residents.
The university also didn't record fail grades on academic transcripts, provided ready access to wellbeing support, and established COVID-safe study spaces for students without access to technology at home.
Professor Vanderlelie said as the university resumes more face-to-face learning, they will continue to improve remote learning experiences where required.
She said La Trobe University will continue to develop new ways to ensure students remain engaged and supported throughout their time at La Trobe.
The SES results indicated that overall student satisfaction had also improved five places in relation to other Australian universities, with more undergraduate students at La Trobe satisfied with their experience than their counterparts at other Victorian universities - Monash University, RMIT and the University of Melbourne. This pattern continued with La Trobe's postgraduate cohort.
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