Victoria Police's Assistance Line has received nearly 800,000 calls since its inception a year ago.
Designed to free up frontline police, the 131 444 hotline provides Victorians with an avenue to report non-urgent crimes without having to attend a police station.
In 12 months, the service was also processed 17,000 online crime reports and operated in a new capacity to assist the police's response to the coronavirus pandemic.
Of the almost 800,000 calls received, about 78,000 have been from people calling to either report or provide information about possible public health order breaches..
Assistant Commissioner Michael Grainger said the service was contributing to a more realistic picture of offending across the state.
"It's never been easier for Victorians to report non-urgent crimes, many of which have traditionally gone unreported," Assistant Commissioner Grainger said.
"The community can now report over the phone or online from a location of their choice.
"We started out to take the pressure off frontline police and we've done exactly that."
Victoria Police reports the most common crime types reported since July 1, 2019 were theft from motor vehicle, burglary, theft and property damage.
The community can continue to report non-urgent crime and events, as well as public health order breaches by calling 131 444 or submitting an online report at police.vic.gov.au/palolr
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