When Damien Power started business 21 years ago, he had himself and a single van. Fast forward two decades and he still has two original clients, but he is now backed by 49 staff in positions such as drivers, unloaders, managers, directors and customer service.

Power's Country Express is celebrating the milestone this year making it all the more exciting that the business is also being recognised in the Customer Focussed award in the 2019 Bendigo Business Excellence Awards.

"To be recognised as a business that is nominated as a finalist in the customer focused category of a business excellence award is a huge reward for our valued staff and clients," Damien said.

"It provides further verification of what we do well and provides valuable recognition of the fabulous work completed by our staff."

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"Quite often we are responding to people's urgent requests and we do all we can to make things happen and achieve a positive outcome. The Power's team works day and night across our working week and their attention to detail and willingness to be involved within our business make Power's the business it is today."

Damien, along with his wife Emma, provide a freight service to a variety of industry sectors including health, retail, building, mining, automotive, agricultural, government, educational, hospitality and private clients.

Much of this freight is time critical and it is imperative to meet deadlines each day to enable other businesses to fulfil requirements to customers.

Damien believes the secret to its success is that it has been a hands-on business that is able to adapt quickly and respond to client requirements; it's loyal group of staff; and its range of vehicles to meet client needs.

Power's services Bendigo and also provides a central Victorian hub to towns such as Castlemaine, Kyneton, Maryborough, Rochester and Echuca and in 2018 launched its Melbourne depot.