Bendigo Bank ‘commitment to community’ as strong as ever: Managing Director
In response to Michael Halley’s letter (Bendigo Bank Needs ‘real’ access for people, Bendigo Advertiser) dated 06 November 2018, I would like the opportunity to respond to Mr Halley’s concerns. I can personally assure Mr Halley that Bendigo Bank is not moving “slowly towards being mainly an internet service”. As an organisation that has put the interest of our customers first throughout our 160-year history, we remain committed to servicing and supporting customers however and whenever they wish to engage and interact us – be that in branch, over the phone, online or via our mobile app.
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In the past financial year, as the major banks have continued to close the doors on their branches across the country, we have opened our doors to new branches. We have also continued to invest in our technology to ensure we continue to meet the expectations of those customers who choose to engage with us in that way.
Our commitment to community also remains as strong as ever and is driven by our purpose to feed into the prosperity of customers and communities, not off it.
This year, we celebrated 20 years since the opening of the first Community Bank® branch, and in that time we’re proud to have returned more than $205 million in profits, including more than $22 million last financial year, to Australian communities through this unique banking model.
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Our 321 locally-operated Community Bank® branches provide a valuable community revenue and employment stream, they employ more than 1,500 people, see multiple millions of dollars in wages and services spent locally, and have returned millions in shareholder dividends.
Mr Halley, if my response does not alleviate your concerns, I would welcome a conversation with you and your employer to further address any additional questions you may have.
I’m very proud of the fact that our Bank embodies strong values and a commitment to always act in the customer’s best interests.
This model is the same today as when we first began providing banking services in Bendigo 160 years ago, and will never change as we continue to support communities across the far reaches of our great nation.
Marnie Baker, Managing Director, Bendigo Bank
Mark Latham joining One Nation? Help us
Crikey, Mark Latham is joining One Nation. He surely must be running out of options. How long will that last?
The Coalition's religious freedom legislation is reported to be debated by Christmas.
Surely the most appropriate response on both counts is “God help us”.
Ken Price, Eaglehawk
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