4.30pm
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Local mother Skye Toms said that during today’s network outages her son was unable to contact her to replace missing medication.
Mrs Toms teenage son, who has type one diabetes, tried to call her several times this morning to tell her that he had misplaced his insulin and glucose tester.
She could not access her voicemail for half an hour because of the outage.
“I was panicked because as I knew none of his friends could help him with medication,” she said.
“I also had a few missed calls and messages from his friends pop up on my phone as I headed out to the school to drop off supplies. With diabetics, sometimes every minute counts.
“He was lucky his sugar levels were not dangerously low.”
1pm
The latest update from Telstra, via Twitter:
“Our 3G and 4G voice and data traffic volume continues to be progressively restored nationally. We're working with many of our enterprise and government customers to ensure their services are restored as quickly as possible.”
12.18pm
Telstra has tweeted 4G voice and data traffic volume is improving. 3G voice and data volumes are also improving.
11.44am
Telstra has tweeted about the issues, stating mobile voice and data services are affected across the country:
“The issue is impacting some 4G mobile voice and data services nationally, which is also causing congestion for 3G services. We're working to resolve the issue and are investigating the root cause. We're sorry for the inconvenience.
“Calls to 000 will connect over other carriers’ networks where they have mobile coverage.”
11.28am
Telstra is still investigating the issue.
This is the second incident this month for Australia's biggest telecommunications company, which ran into difficulties in early May after triple 0 services were hit by a network issue that prevented people from calling the emergency number across the country.
The government is formally investigating the 000 incident, which is believed to have been caused by a lightning-sparked fire at a cable pit east of Orange, NSW.
10.56am
Telstra has tweeted about the issue affecting some mobile services.
It says it is working to fix the problem.
Meanwhile, emergency services are in California Gully in relation to fallen Telstra lines.
The incident at Dowding Street was reported at 10.36am.
Police are monitoring traffic in the area.
Earlier
Telstra customers throughout are Australia are venting their frustration during a nation-wide Telstra outage.
Mobile customers nation-wide seem to have been hit by the outage, which seems to be affecting the 4G network.
The Telstra outages section of the website has also dropped out, meaning users cannot search if their area is impacted.
Thousands of users are taking to Twitter to vent their frustration at the outage, while Google searches relating to Telstra outages have spiked.
Telstra has not explained the outage.
Although it is replying to tweets, Telstra is yet to formally announce what has happened.
“It’s definitely a national outage of some form,” tech expert Trevor Long told Neil Mitchell on 3AW.
“It could take some time to work out.
“They’d be frantic right now.”
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