+60d ago

CX Specialist

Hays Technology

Base pay $110k - $130k
Permanent Full time Standard business hours
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Full job description

Your new company
This financial services organisation has a fantastic reputation for employee satisfaction with a range of employee benefits available. Sitting in the retail Customer Experience team, a newly established function you will be working to develop a road-map around customer persona type aligned with the customer strategy and customer journey maps. The role offers a greenfield opportunity in a start up area of the business and as such is a good time to join.

Your new role
You will own the organisation's customer persona portfolio defining the voice of their customer base. Working to define and create various customer personas based on various touch points and report this back to the business whilst managing stakeholders on the CX journey.

What you'll need to succeed

  • Proven experience working in a CX role
  • Experience defining customer personas
  • Experience reporting back to business function
  • Strong analytical skills
  • Financial services experience highly regarded.

What you'll get in return
The opportunity to work within a cutting-edge area of the business playing an integral part in the road-map and development of the organisation's CX journey.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2558283

Pay comparison
Market average based on all Specialist jobs in Sydney NSW
Above avg. range
$110k - $130k
Market average
$38k - $60k
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103 jobs
Market average
This job pays above average

Job details
Date posted
21 Sep 2021
Science, Technology & Environment
Management Consultant
Above avg.
$110k - $130k
Contract type
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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