Customer Service Consultant

Your new company
This company aims to be the best company for ecological transformation. They are a growing brand and aim to provide amazing solutions that are practical and useful for management of waste, energy and water. They believe in the 3 R's - Reduce, Reuse and Recycle

Your new role
Reporting to the Team Leader, you will be responsible for providing exceptional customer service to ensure highest level of customer satisfaction. You will be required to answer calls, interact and resolve escalated issues, collate data and provide solutions and liaise with internal and external stakeholders. You will also need to be proactively manage new leads, identify opportunities and upsell, conduct other necessary steps to ensure contracts meet requirements and also assist with other administrative tasks as outlined by your leader.

What you'll need to succeed
To be considered for this role, you will need:

• Previous experience in customer service and administration related roles
• Strong attention to detail and administrative skills
• Excellent skills in data entry and being able to multi-task
• Should be able to work well within a team and have the ability to work autonomously
• Ability to confidently answer phones and work well within set targets and KPI's
• Should be adaptable to changing environments and demonstrate resilience
• Abstract thinking is required in this role along with a high level of critical thinking, and time management

What you'll get in return
An initial 3-month temporary contract with a high possibility of extension based on your performance and organisational needs. Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

• Weekly pay cycles
• Nominated choice of superannuation fund
• Online timesheet submission and approval
• No hidden fees or costs for our services
• Regular contact with local Adelaide consultants throughout the duration of your assignment

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered. Should you meet the requirements for one of these roles a Hays consultant will endeavour to contact you with relevant roles as they are released.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2662874