Customer Service Consultant- Super

PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.

Your new company
Join the largest provider of superannuation fund administration in Australia that values integrity with a commitment to building your career as well as encouraging a social and environmental conscience. You will be able to make a difference and positively affect people all over Australia! You will be joining as a Customer Service Expert in their Docklands office, starting on the 25th October!

Your new role
In this role, you will be the first point of contact for your customers (members and/or third parties) showcasing your expert knowledge in superannuation enquiries, all while providing an excellent customer experience and exceeding expectations.

• Administrative duties
• Providing successful financial pathways for retirements
• Handling inbound and outbound calls
• Responding to email enquiries
• Liaising with third party organisations and financial planners

What you'll need to succeed

• Able to work on a rotating roster of 8am – 8pm Monday to Friday
• Be a natural communicator over the phone while looking for the right information
• Able to work in a highly structured environment with KPI's and targets
• Must be able to commit a minimum of 3 months with potential to go perm
• Ideally have contact centre experience but not essential

What you'll get in return

• A friendly, supportive and collaborative team environment with great energy
• An initial 2 week training class involving live call simulators
• A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
• Annual salary review Employee share registry offerings
• Exciting end of year themed celebrations

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Once you have applied then please complete the online assessment via the below link on a laptop or a computer:

Assessment:
https://talentcentral.au.shl.com/player/link/02d772ec4aa745bcb9903505165b2d16

PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2527625