+60d ago

Client Services Specialist

Hays Contact Centres


Base pay $31 - $35/hr
Permanent Temporary Standard business hours
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Full job description

Build lasting relationships with our customers to provide a simpler, better, smarter banking experience.
Your new company
You have the will to win, a true passion for customers and a thirst for being bold. You do the right thing, think big and act with integrity. You are driven to go above and beyond; not just for customers, but your colleagues too.

On any given day you will handle interactions from our customers about their home loans, transaction accounts and savings products. You will take pride in delivering a world class customer experience to build advocacy with our customers and deliver a simpler, better, smarter banking experience.

You must be comfortable managing high volume interactions in a multi-channel environment including phone and digital channels.

Your new role

  • Add value at every opportunity by empowering customers to understand and have control over their banking via the mobile banking app.
  • Liaise with different teams to get the best outcome for customers.
  • Manage a volume of 30-40 interactions through inbound calls and digital channels daily.
  • Be flexible to a rotation of start times between 7am to midday, with a weekend shift rotation.
  • Be a part of a dynamic team of people passionate about customers service and doing the right thing
  • Full time position - Hybrid working from office and home

What you'll need to succeed

  • Passion for customers.
  • Strong customer service experience.
  • No financial background welcomed.
  • Hospitality and call centre experiences encourage.
  • Must be flexible and agile around start times and weekend work.
  • Exceptional written and verbal communication skills.
  • Must have grit and resilience
  • Think innovatively and be courageous every day.

What you'll get in return

  • 6 weeks training
  • 6-month temporary contract with intention to hire permanently.
  • Consistent coaching and training to develop skills
  • $31.25 per hour + super.
  • Rotating roster and rotating weekend shifts – you will be working 1-2 weekends per month. Starting times between 7am – 12:45pm, earliest finished time 3:45 – latest 9pm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email me now on Hannah.faithfull@hays.com.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2548854


Skills
WRITTEN AND VERBAL

Perks & benefits
Training
Pay comparison
Market average based on all Client Services Specialist jobs in Sydney NSW
Base pay range
$31 - $35/hr
Market average
$36/hr
$36/hr
Market average
$30/hr
$51/hr

Job details
Date posted
7 Sep 2021
Category
Customer Service & Call Centre
Occupation
Contact & Call Centre
Base pay
$31 - $35/hr
Contract type
Permanent
Work type
Temporary
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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