Residents satisfied with shire

MOUNT Alexander Shire's performance has improved over the past two years but more work is required to meet state-level expectations, according to a community satisfaction survey. 

The Local Government Community Satisfaction Survey surveyed 400 residents across the shire at the start of the year, with the council overall performance, community consultation and engagement, customer service and overall council direction rising but its performance in regards to lobbying dropping. 

Mount Alexander Shire Council chief executive Phil Rowland said council continually strived to improve its levels of service across all areas of business. 

"The results of the 2014 Community Satisfaction Survey builds on the significant increase we achieved last year," he said. 

Almost 70 per cent of participants said they had been in contact with council over the past year, with the majority rating their experience as positive. 

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