THE new chief executive of the State Trustees has hailed the organisation’s move to Bendigo a success.
State Trustees will celebrate two years at its Bendigo office in June.
Craig Dent, who took over the role of chief executive in December, said the business continued to change and grow.
“We needed to change the way we interacted with our clients, the way we supported our staff and the way we develop and deliver our services to all of our clients across Victoria,” he said.
“Opening the Bendigo office was a big part of that.
“There’s been a regionalisation strategy and we embarked upon an improvement program.
“We’re coming to the tail end of that program now, that transformation, and we will be embarking on a more 'business as usual' approach soon.”
Mr Dent said State Trustees – which provides services in wills, deceased estate administration, trustees, finance administration and attorney services – was right to move to Bendigo.
“We created 100 roles here in Bendigo,” he said.
“The greater population of the team here are local and it’s been absolutely successful.
“We’ve never really struggled to recruit into the Bendigo office and there are always more people available than there are roles.
“We’re really impressed by the calibre of the people we’ve brought into the business and they continue to do amazing work.”
As part of the transformation, the State Trustees has opened offices in Dandenong and will move into its head offices in Footscray in coming months.
The organisation has also had a greater focus on social media and aimed to make services more readily available to clients.
Mr Dent said the ageing population would have a significant impact.
“We think there’s a huge opportunity to educate and advocate for people to think about their families and those they leave behind,” he said.
“We will soon run a campaign focusing on the importance of having a will and the fact you often can’t put those protections in place to protect your family and assets when ill.”