Doors close on clients

Updated November 6 2012 - 10:05pm, first published October 20 2008 - 11:09am

DOZENS of clients needing home care have been left up in the air after Bendigo service provider Chancery House closed its doors on the weekend.Chancery House Services in Wills Street covered a region from Kyneton to Mildura.It provided home care, attendant and cleaning services for patients unable to look after themselves because of age, illness or accident.But carers who contacted The Advertiser have expressed alarm that although some casual staff were told of the closure on Sunday, clients have been left in the dark. “We had one elderly woman sitting in her nightie wondering why no one had come to serve her breakfast,’’ one carer said.“She eventually had to phone her own daughter to come.“The real problem here is that no provision has been made for the clients, and many of them have suffered strokes or have to be spoon fed and are not capable of looking after themselves.’’ Chancery House did not return calls and no reason has been given for the abrupt closure.There has been no indication of how many clients are on the lists. The Transport Accident Commission, which has eight clients on Chancery House books, has acted to ensure they will be given alternative care.Spokeswoman Amanda Bavin said the TAC learnt yesterday that Chancery House Nursing Services could no longer provide services to clients from midnight last night. “Our priority at this stage is to ensure our clients’ needs continue to be met,’’ Ms Bavin said. “The TAC is extremely disappointed by the short notice of this closure, but we are confident we will secure an alternative service provider through our network of panel providers.’’ Another carer said casual employees could number up to 80 across the region. “So many old people rely on these services,’’ she said.“They don’t know what is happening.’’Some carers who contacted The Advertiser said they would continue to provide their services to bridge any gap, but they were also left in doubt about how they would be paid. “When we take on this job we have a duty of care, and I know a lot of carers will continue attending to their clients,’’ one said.“But at the same time, where does that leave them when many of these people are not in a position to renegotiate their care?’’

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